Its4women open new call centre

Its4women may be an online brand and it is only through the efficient distribution of the internet that we can deliver such competitive premiums. However, we have not lost sight of the fact that we also have to provide a first class backup service when you need to speak to someone.

We have recently invested in a purpose-built contact centre that houses over 20 staff in sales, customer services and accounts. Emma Beattie, General Manager stated "Even though more than half our clients deal with us only online and this continues to grow month on month, we have also invested in our backup services. We have opened a new contact centre with state of the art telephone and computer systems that will enable us to service new and existing clients more efficiently. We have also extended our opening hours to 20:00 hours Monday to Thursday and 13:00 on Saturdays. We are also open most bank holidays.

"As a web business the challenge for us is to be more than just another website and it is through these investments and the roll out of new products and services we will achieve this aim."