How to make a Home Insurance claim
How to make a Home Insurance claim
Nov 9, 2023
Making a home insurance claim often comes at an already stressful time. Whether you’ve been burgled, or your home has suffered damage in a fire, storm, flooding or malicious damage, you will want to know you have the correct level of buildings and contents insurance in place.
At its4women we aim to handle all claims as smoothly and efficiently as possible. Understanding how the claims process works, and how to submit a claim, will only bolster your case.
What's first? Deal with the emergency!
We provide a 24-hour Emergency Home Assist helpline, which can connect you to an approved network of tradespersons. This is particularly useful when damage is discovered suddenly, especially outside of normal office hours. The initial cost of this service must be paid by you, however if the event is covered within your home insurance, we will reimburse you. Don’t forget to keep your receipts!
Emergency Home Assist
Call the Guards
If you’ve been burgled, or your property has been maliciously damaged, you must inform the Gardaí or Police as soon as possible. Not only will they have to come and take forensics, they will also need to complete the Gardaí report form to evidence that the matter was reported.
Contact your Home Insurer
To notify us of a claim, you should locate your policy number and contact us as soon as possible. It’s best to start this process as soon as possible to get any damage repaired promptly. Our home insurance claims team are available 24/7 and our staff will be glad to help and advise you on how to proceed.
Home Claims
Email: claims.ie@aig.com
What evidence will I need to make a claim?
After notification of a home insurance claim, a claims form will be emailed/posted to you. This will need to be completed and returned as soon as possible along with any estimates for repairs. You must wait for confirmation from AIG before you proceed with any work.
Be prepared to send as much evidence as you can. That could be in the form of:
Receipts for damaged or stolen items you are claiming for
Bank statements to show you bought the items
Photos as evidence to show the damage caused
CCTV footage if you’ve been the victim of a burglary
For larger claims or claims with extensive damage, we may send a loss adjustor to inspect your property, to assess the damage and what repairs are needed. In the event of burglary, the loss adjustor will want to see evidence of forced entry and that your home meets the minimum security and other clauses as outlined in your home insurance policy booklet. Without this evidence, your claim could be rejected.
In general, the more evidence you can provide, the smoother and quicker your home insurance claim will be.
What’s my home insurance claims excess?
You’ll have to pay your excess when you make a claim – that’s the amount you agreed to pay towards a claim when you took out the policy. Please check your policy documents to confirm the excess for your claim.
How long do home insurance claims take?
Every insurance claim is different and the more complicated the claim, the longer it will take to complete. With its4women, a straightforward claim can be as little as 48 hours to be settled, however claims for more extensive damage could take up to a year depending on the type of damage being claimed for and how many people are involved in the process.
Is it always worth making a home insurance claim?
The point of home insurance is to claim on it when you need it, but for lower-value items, consider whether it’s worth making a claim or just cover the cost yourself if the value is lower than your excess, especially if you have built up a healthy no claims discount.
Compare home insurance
All insurance policies will come with exclusions – so it’s important to know what’s covered. Make sure to read the terms and conditions carefully to ensure your get the coverage you need.
Get a quote
Making a home insurance claim often comes at an already stressful time. Whether you’ve been burgled, or your home has suffered damage in a fire, storm, flooding or malicious damage, you will want to know you have the correct level of buildings and contents insurance in place.
At its4women we aim to handle all claims as smoothly and efficiently as possible. Understanding how the claims process works, and how to submit a claim, will only bolster your case.
What's first? Deal with the emergency!
We provide a 24-hour Emergency Home Assist helpline, which can connect you to an approved network of tradespersons. This is particularly useful when damage is discovered suddenly, especially outside of normal office hours. The initial cost of this service must be paid by you, however if the event is covered within your home insurance, we will reimburse you. Don’t forget to keep your receipts!
Emergency Home Assist
Call the Guards
If you’ve been burgled, or your property has been maliciously damaged, you must inform the Gardaí or Police as soon as possible. Not only will they have to come and take forensics, they will also need to complete the Gardaí report form to evidence that the matter was reported.
Contact your Home Insurer
To notify us of a claim, you should locate your policy number and contact us as soon as possible. It’s best to start this process as soon as possible to get any damage repaired promptly. Our home insurance claims team are available 24/7 and our staff will be glad to help and advise you on how to proceed.
Home Claims
Email: claims.ie@aig.com
What evidence will I need to make a claim?
After notification of a home insurance claim, a claims form will be emailed/posted to you. This will need to be completed and returned as soon as possible along with any estimates for repairs. You must wait for confirmation from AIG before you proceed with any work.
Be prepared to send as much evidence as you can. That could be in the form of:
Receipts for damaged or stolen items you are claiming for
Bank statements to show you bought the items
Photos as evidence to show the damage caused
CCTV footage if you’ve been the victim of a burglary
For larger claims or claims with extensive damage, we may send a loss adjustor to inspect your property, to assess the damage and what repairs are needed. In the event of burglary, the loss adjustor will want to see evidence of forced entry and that your home meets the minimum security and other clauses as outlined in your home insurance policy booklet. Without this evidence, your claim could be rejected.
In general, the more evidence you can provide, the smoother and quicker your home insurance claim will be.
What’s my home insurance claims excess?
You’ll have to pay your excess when you make a claim – that’s the amount you agreed to pay towards a claim when you took out the policy. Please check your policy documents to confirm the excess for your claim.
How long do home insurance claims take?
Every insurance claim is different and the more complicated the claim, the longer it will take to complete. With its4women, a straightforward claim can be as little as 48 hours to be settled, however claims for more extensive damage could take up to a year depending on the type of damage being claimed for and how many people are involved in the process.
Is it always worth making a home insurance claim?
The point of home insurance is to claim on it when you need it, but for lower-value items, consider whether it’s worth making a claim or just cover the cost yourself if the value is lower than your excess, especially if you have built up a healthy no claims discount.
Compare home insurance
All insurance policies will come with exclusions – so it’s important to know what’s covered. Make sure to read the terms and conditions carefully to ensure your get the coverage you need.
Get a quote
Making a home insurance claim often comes at an already stressful time. Whether you’ve been burgled, or your home has suffered damage in a fire, storm, flooding or malicious damage, you will want to know you have the correct level of buildings and contents insurance in place.
At its4women we aim to handle all claims as smoothly and efficiently as possible. Understanding how the claims process works, and how to submit a claim, will only bolster your case.
What's first? Deal with the emergency!
We provide a 24-hour Emergency Home Assist helpline, which can connect you to an approved network of tradespersons. This is particularly useful when damage is discovered suddenly, especially outside of normal office hours. The initial cost of this service must be paid by you, however if the event is covered within your home insurance, we will reimburse you. Don’t forget to keep your receipts!
Emergency Home Assist
Call the Guards
If you’ve been burgled, or your property has been maliciously damaged, you must inform the Gardaí or Police as soon as possible. Not only will they have to come and take forensics, they will also need to complete the Gardaí report form to evidence that the matter was reported.
Contact your Home Insurer
To notify us of a claim, you should locate your policy number and contact us as soon as possible. It’s best to start this process as soon as possible to get any damage repaired promptly. Our home insurance claims team are available 24/7 and our staff will be glad to help and advise you on how to proceed.
Home Claims
Email: claims.ie@aig.com
What evidence will I need to make a claim?
After notification of a home insurance claim, a claims form will be emailed/posted to you. This will need to be completed and returned as soon as possible along with any estimates for repairs. You must wait for confirmation from AIG before you proceed with any work.
Be prepared to send as much evidence as you can. That could be in the form of:
Receipts for damaged or stolen items you are claiming for
Bank statements to show you bought the items
Photos as evidence to show the damage caused
CCTV footage if you’ve been the victim of a burglary
For larger claims or claims with extensive damage, we may send a loss adjustor to inspect your property, to assess the damage and what repairs are needed. In the event of burglary, the loss adjustor will want to see evidence of forced entry and that your home meets the minimum security and other clauses as outlined in your home insurance policy booklet. Without this evidence, your claim could be rejected.
In general, the more evidence you can provide, the smoother and quicker your home insurance claim will be.
What’s my home insurance claims excess?
You’ll have to pay your excess when you make a claim – that’s the amount you agreed to pay towards a claim when you took out the policy. Please check your policy documents to confirm the excess for your claim.
How long do home insurance claims take?
Every insurance claim is different and the more complicated the claim, the longer it will take to complete. With its4women, a straightforward claim can be as little as 48 hours to be settled, however claims for more extensive damage could take up to a year depending on the type of damage being claimed for and how many people are involved in the process.
Is it always worth making a home insurance claim?
The point of home insurance is to claim on it when you need it, but for lower-value items, consider whether it’s worth making a claim or just cover the cost yourself if the value is lower than your excess, especially if you have built up a healthy no claims discount.
Compare home insurance
All insurance policies will come with exclusions – so it’s important to know what’s covered. Make sure to read the terms and conditions carefully to ensure your get the coverage you need.