How do I make a claim?

The Medical Emergency Assistance Company, AIG Assistance Services, will provide immediate help if you are ill, injured or die outside the Republic of Ireland. They provide a 24-hour emergency service 365 days a year.

The contact details are as follows:

Medical Emergency Assistance: +44 (0) 1273 723 146

Please have the following information available when you contact AIG Assistance Services so that your case can be dealt with swiftly and efficiently

  • Your name and address;
  • Your contact phone number abroad;
  • Your policy number shown on your policy schedule; and
  • The name, address and contact phone number of your GP

You must register a claim by contacting:

AIG Claims Services,
OSG Travel Claims,
Merrion Hall,
Strand Road,
Dublin 4.

Phone: (01) 2611540


Please note: All claims must be notified as soon as it is reasonably practical after the event which causes the claim. If our position is prejudiced by the late notification of a claim then this may affect our acceptance of a claim. AIG Claims Services are open Monday to Friday between 9am and 5pm. A claim form will be sent to you as soon as you tell them about your claim. Claim forms can also be downloaded from

Existing customers

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