Car Insurance FAQ’s

Everything you need to know.

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Car Insurance FAQ’s

Everything you need to know.

Get a Quote Today

Car Insurance FAQ’s

Everything you need to know.

Get a Quote Today

Our Car Insurance frequently asked questions section is designed to give you a comprehensive overview of everything you might want to know - from standard car insurance and policy management to black box telematic insurance for young drivers, no claims bonus queries, premium discounts, and more.

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Policy Management

Premium, Discounts & Documents

Pricing, Quotes & Payment

Claims

Black Box Telematics

No Claims Bonus

General & Optional Extras

Driving Other Cars

Policy Management

Premium, Discounts & Documents

Pricing, Quotes & Payment

Claims

Black Box Telematics

No Claims Bonus

General & Optional Extras

Driving Other Cars

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Car Insurance FAQ’s

Everything you need to know.

Car Insurance FAQ’s

Everything you need to know.

Car Insurance FAQ’s

Everything you need to know.

Jump To A Topic

Jump To A Topic

Policy Management

How do I submit documents online?

How long will it take to receive my policy documents?

Can I get another copy of my documents?

Can I get a discount on my quote?

Where can I find my policy documents?

Policy Management

How do I submit documents online?

How long will it take to receive my policy documents?

Can I get another copy of my documents?

Can I get a discount on my quote?

Where can I find my policy documents?

Premium, Discounts & Documents

Premium and discounts

How do I submit documents online?

What's a no claim discount?

Can I still get a Multicar discount if our renewal dates are different?

Can I get a discount on my quote?

Pricing, Quotes & Payment

How does the value of my car impact my insurance quote?

How do I make changes to my policy or get a quote for changes?

Does age affect car insurance prices?

Can you get an insurance quote before buying a car?

Are towage and storage costs covered?

Pricing, Quotes & Payment

How does the value of my car impact my insurance quote?

How do I make changes to my policy or get a quote for changes?

Does age affect car insurance prices?

Can you get an insurance quote before buying a car?

Are towage and storage costs covered?

Claims

Can I claim for lost or stolen keys?

Can my insurer settle a third-party claim without my agreement?

Do I get a courtesy car after an accident?

Can I claim for damage to my windscreen or side windows?

Claims and excess

Black Box Telematics

Can the telematics device be fitted to all cars?

Where is the device fitted and who installs it?

Can I drive other cars?

Will you cancel my policy if I break the speed limit?

Will my policy be cancelled if I go over 160 km/h?

Black Box Telematics

Can the telematics device be fitted to all cars?

Where is the device fitted and who installs it?

Can I drive other cars?

Will you cancel my policy if I break the speed limit?

Will my policy be cancelled if I go over 160 km/h?

No Claims Bonus

How do I get a copy of my No Claims Bonus?

What is Step-back No Claims Discount?

What is Protected No Claims Discount?

What is Protected No Claims Discount with Step-Back?

What is a no claims discount?

General & Optional Extras

What does ‘excess’ mean and do I need one?

Why do you ask about medical conditions?

How long do you have to renew your insurance?

Do I need to keep the car in a roadworthy condition?

Can I take my car abroad?

General & Optional Extras

What does ‘excess’ mean and do I need one?

Why do you ask about medical conditions?

How long do you have to renew your insurance?

Do I need to keep the car in a roadworthy condition?

Can I take my car abroad?

Driving Other Cars

What is Open Driving?

Can I drive another car under my insurance?